Been going here for over 15 years --really great service department and customer service. Ask for Nick in the service area. Nice clean waiting room too!
I called the dealership thinking I was having transmission problemsI spoke with a Rep who told me to come down and they would test drive to see what was going on I explained that I wouldn’t be able to be with out a car He said No problem When I arrived I was greeted pleasantly and relayed my problem Michael went for a drive and was explaining to me that the car was shifting well but it was from the wheel most Iikely a bearing He was knowledgeable He quickly got a tech who proceeded to the next step and in a short while I was in a loaner car and on my way home
We had not purchased a new car in some time. Many things had changed. Our sales rep was knowledgeable, friendly , and very helpful. The process was not stressful.
After 3 Acuras & 9 years of having my cars serviced & Executive it’s routine. I never worry about getting great service because I always do. I also don’t worry about having any problems or concerns because on the rare occasion that’s occurred my concern and/or problem was addressed to my satisfaction.
I had the most seamless experience leasing this new vehicle. Everything from the customer service to the product itself has made me love Acura more.
Brought my car in without an appointment due to a concern with my battery. They took my car right away did a diagnostic determined I needed a new battery installed it and we were on our way within an hour.
This is second lease I purchased from John Brandi. I apppreciate how honest and fair he has been with me. I trust him and plan on referring family to him
As usual, always takes me in right away. Everyone is always pleasant and kind. I have been a customer for 25 plus years. The employees are one of the reasons I stay.
John Torre was friendly, professional, patient, and knowledgeable . He did not pressure me at all. Any concern I had, he answered right away. I love my 2019 ILX! Thank you!
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