Staff

Management

Paul Piliero

Paul Piliero

Service Manager
9 Reviews
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Kristi Lavacca

Kristi Lavacca

General Sales Manager
6 Reviews
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Brandon Hines

Brandon Hines

Sales Manager
5 Reviews
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Paul Burkman

Paul Burkman

General Manager
4 Reviews
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Finance

Steve Guerin

Steve Guerin

Finance Manager
5 Reviews
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Sales

John Torre

John Torre

Sales Consultant
12 Reviews
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Jonathan Escoto

Jonathan Escoto

Sales Consultant
7 Reviews
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JoAnn Gradzik

JoAnn Gradzik

Sales Consultant
7 Reviews
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Service

Michael Heath

Michael Heath

Service Advisor

Certified
133 Reviews
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Nick Lavacca

Nick Lavacca

Assistant Service Manager

Certified
92 Reviews
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Parts

Manny Lugo

Manny Lugo

Parts Manager
3 Reviews
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Michael Heath

Michael Heath

Service Advisor

133 Reviews
Certified
Dealership Experience 7 years 6 months
Industry Experience 7 years 6 months
Recent Reviews

Oct 04, 2022

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Very great staff, with an efficient execution on my

Very great staff, with an efficient execution on my service. Great process overall. Thank you.

Oct 04, 2022

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Good service workers very polite and effienct waiting

Good service workers very polite and effienct waiting time was quick and easy will be back

Sep 28, 2022

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Always receive the best service and care at Acura by

Always receive the best service and care at Acura by Executive. They take the time to listen and make sure to solve the issues I’m facing with my care. If I have a dumb question, they don’t make me feel silly and answer my questions.

Sep 23, 2022

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Always efficient and pleasant service.

Always efficient and pleasant service. Itemized list of service and future needs helpful. Great customer service

Sep 23, 2022

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I have no complaints with the service I received.

I have no complaints with the service I received.I would recommend Executive to my friends.

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Nick Lavacca

Nick Lavacca

Assistant Service Manager

92 Reviews
Certified
Dealership Experience 10 years 9 months
Industry Experience 22 years 8 months
Recent Reviews

Oct 04, 2022

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Good service workers very polite and effienct waiting

Good service workers very polite and effienct waiting time was quick and easy will be back

Oct 01, 2022

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Accommodative and Prompt.

Accommodative and Prompt. They took care of me in a timely manner even though I did not have an appointment and solved the problem related to my cars tires. They also gave me a less expensive option

Sep 28, 2022

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Love working with Nick in service.

Love working with Nick in service. Honest and helpful and my car has 349,000 miles so far, thus it has been taken good care of by the service department for many years. It's my second car serviced by them and I have been going to them since 2000

Sep 23, 2022

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I have no complaints with the service I received.

I have no complaints with the service I received.I would recommend Executive to my friends.

Sep 22, 2022

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This was my second time at your dealership and I like it

This was my second time at your dealership and I like it better than the dealership in Milford C.T.

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John Torre

John Torre

Sales Consultant
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Dealership Experience 28 years 4 months
Industry Experience 28 years 4 months
I have been here for 28 years and enjoy my customers that always come back to me. I have been a Acura Gold Master Senior Sales for past 19 years and one of only three in the country to do so. My goal is to take care of my customers and give them an excellent buying experience.
Recent Reviews

Oct 03, 2022

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John Torre was amazing!

John Torre was amazing! Very professional and helpful. This is the third vehicle I purchased from him!

Sep 10, 2022

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Accommodate my request.

Accommodate my request. Very informative about operating the car. Took a great deal of time answering all my questions

Sep 09, 2022

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Everyone was very helpful and accommodating.

Everyone was very helpful and accommodating. I am very happy with my purchase of my 2020 Acura MDX. Thank you,

Sep 05, 2022

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Nick the service advisor was very helpful professional

Nick the service advisor was very helpful professional attentive to my needs. He help me make the right decision for my car.

Sep 02, 2022

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The service pro Michael Heath and Nick who worked

The service pro Michael Heath and Nick who worked together to help solve my car failure. It was finall determined that the battery was at fault.. got a new battery and right now the car is starting ok. Thanks mike and Nick for not giving up until we solved my problem. S.Einhorn

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Paul Piliero

Paul Piliero

Service Manager
Recent Reviews

Aug 16, 2022

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The manager was very professional and informative about

The manager was very professional and informative about what services was needed for my car. Thanks

Aug 12, 2022

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Promised and delivered!

Promised and delivered! Paul in service took care of me as soon as I walked in. My car was done on time and for the right price . No xxxxxxxx! Keep up the great work!

Aug 11, 2022

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Everyone is is knowledgeable and they communicate it very

Everyone is is knowledgeable and they communicate it very well to the customer. Very pleasant and keep you informed on the situation in your vehicle

Aug 10, 2022

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Great service and fast.

Great service and fast. Good communication and was able to clearly tell me the problems with my car and suggestions.

Aug 07, 2022

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I received fast service.

I received fast service. Arrived and was told to drive my car into the service area. Car was ready in 45 minutes. Everyone I interacted with was friendly and professional.

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Jonathan Escoto

Jonathan Escoto

Sales Consultant
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Dealership Experience 3 years 8 months
Industry Experience 3 years 8 months
Bi-Lingual in English/Spanish. Love being able to help our customers use all the amazing technology features in the new Acura's.
Recent Reviews

Sep 22, 2022

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I had a wonderful experience.

I had a wonderful experience. My sales person Jonathan was great. He was very knowledgeable about the vehicle, answered all of my questions and made it a simple buying experience. Brandon the sales manager went above and beyond to make sure I was taken care of. When purchasing your next Acura be sure to visit the team in North Haven. Thanks again from a very happy customer.

Sep 02, 2022

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The service pro Michael Heath and Nick who worked

The service pro Michael Heath and Nick who worked together to help solve my car failure. It was finall determined that the battery was at fault.. got a new battery and right now the car is starting ok. Thanks mike and Nick for not giving up until we solved my problem. S.Einhorn

Jun 30, 2022

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Detailed oriented.

Detailed oriented. Very attentive to customer needed. Very responsive to questions. Quick response time. Able to negotiate a good deal.

Jun 30, 2022

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There’s never a dull moment when it comes down to top

There’s never a dull moment when it comes down to top tier customer service. I’ve purchased 2 cars from this dealership and when the time comes, I’ll be here again for a 3rd. When it comes down to service, everything is always explained in detail. I’ve never had a problem with communication in terms of my vehicle or what’s going on with it. Overall, A+!

Jun 29, 2022

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Great to work with and do not push unnecessary work on

Great to work with and do not push unnecessary work on you. Honest and transparent! Process is very efficient and did not have to wait long for my service to be completed.

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JoAnn Gradzik

JoAnn Gradzik

Sales Consultant
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Dealership Experience 22 years 7 months
Industry Experience 22 years 7 months
I have been here with Acura By Executive for 22 years and for the past 12 years have been #1 in Customer Satisfaction in the nation. My goal is to insure my customers have the best experience possible! I love nothing more than seeing my returning customers. I love taking the customer from the car seat to the drivers seat as the years go by.
Recent Reviews

Sep 01, 2022

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Joann was amazing and I would refer her to any of my

Joann was amazing and I would refer her to any of my friends and family. She was very patient with me and very friendly.

Aug 06, 2022

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Great customer service this is my 2nd lease welcoming,

Great customer service this is my 2nd lease welcoming, clean, attentive, and over all always great service

Jun 30, 2022

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Mike Heath as always makes our experience so effortless

Mike Heath as always makes our experience so effortless and ensures we are happy with our service. Thank you.

Jun 29, 2022

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Very respectful and thorough did a great job with the

Very respectful and thorough did a great job with the maintenance of my car. Thanks

Jun 15, 2022

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My sales person Joann absolute dream to work with would

My sales person Joann absolute dream to work with would recommend her to anyone and definitely will be using her for seeable future.. A+ sale person

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Kristi Lavacca

Kristi Lavacca

General Sales Manager
Recent Reviews

Sep 22, 2022

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I had a wonderful experience.

I had a wonderful experience. My sales person Jonathan was great. He was very knowledgeable about the vehicle, answered all of my questions and made it a simple buying experience. Brandon the sales manager went above and beyond to make sure I was taken care of. When purchasing your next Acura be sure to visit the team in North Haven. Thanks again from a very happy customer.

Sep 10, 2022

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Accommodate my request.

Accommodate my request. Very informative about operating the car. Took a great deal of time answering all my questions

Aug 12, 2022

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The body shop and service department is the best in

The body shop and service department is the best in Connecticut bar none!!! Nick Lavacca does an extraordinary job!!

Aug 06, 2022

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Great customer service this is my 2nd lease welcoming,

Great customer service this is my 2nd lease welcoming, clean, attentive, and over all always great service

Jul 14, 2022

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They are always accommodating and very great to work

They are always accommodating and very great to work with! Very satisfied! Highly recommend them

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Steve Guerin

Steve Guerin

Finance Manager
Recent Reviews

Sep 22, 2022

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I had a wonderful experience.

I had a wonderful experience. My sales person Jonathan was great. He was very knowledgeable about the vehicle, answered all of my questions and made it a simple buying experience. Brandon the sales manager went above and beyond to make sure I was taken care of. When purchasing your next Acura be sure to visit the team in North Haven. Thanks again from a very happy customer.

Sep 09, 2022

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Everyone was very helpful and accommodating.

Everyone was very helpful and accommodating. I am very happy with my purchase of my 2020 Acura MDX. Thank you,

Aug 09, 2022

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Great service.

Great service. Dependable and efficient. Thank you for taking great care of my family's cars!

Jun 30, 2022

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Everyone at the dealership was so respectful and kind.

Everyone at the dealership was so respectful and kind. I never felt pressured during any part of the process. I love the support I received and I love my car!

Jun 29, 2022

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They are always nice they have a great staff and amazing

They are always nice they have a great staff and amazing selection I have gotten all my acuras from this dealership

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Brandon Hines

Brandon Hines

Sales Manager
Dealership Experience 2 years 4 months
Industry Experience 19 years
Recent Reviews

Sep 22, 2022

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I had a wonderful experience.

I had a wonderful experience. My sales person Jonathan was great. He was very knowledgeable about the vehicle, answered all of my questions and made it a simple buying experience. Brandon the sales manager went above and beyond to make sure I was taken care of. When purchasing your next Acura be sure to visit the team in North Haven. Thanks again from a very happy customer.

Sep 09, 2022

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Everyone was very helpful and accommodating.

Everyone was very helpful and accommodating. I am very happy with my purchase of my 2020 Acura MDX. Thank you,

Jun 30, 2022

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Detailed oriented.

Detailed oriented. Very attentive to customer needed. Very responsive to questions. Quick response time. Able to negotiate a good deal.

Jun 16, 2022

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My 2nd car from Acura by Executive they make the process

My 2nd car from Acura by Executive they make the process so smooth and they got the nicest people. Paul, Manny and Brandon are all good guys and I'm happy to continue to visit them, do my servicing their and refer people. Love my MDX Type S

Jun 15, 2022

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My sales person Joann absolute dream to work with would

My sales person Joann absolute dream to work with would recommend her to anyone and definitely will be using her for seeable future.. A+ sale person

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Paul Burkman

Paul Burkman

General Manager
Recent Reviews

Sep 22, 2022

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Employee Rating

I had a wonderful experience.

I had a wonderful experience. My sales person Jonathan was great. He was very knowledgeable about the vehicle, answered all of my questions and made it a simple buying experience. Brandon the sales manager went above and beyond to make sure I was taken care of. When purchasing your next Acura be sure to visit the team in North Haven. Thanks again from a very happy customer.

Sep 01, 2022

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Joann was amazing and I would refer her to any of my

Joann was amazing and I would refer her to any of my friends and family. She was very patient with me and very friendly.

Aug 07, 2022

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I received fast service.

I received fast service. Arrived and was told to drive my car into the service area. Car was ready in 45 minutes. Everyone I interacted with was friendly and professional.

Jun 16, 2022

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Employee Rating

My 2nd car from Acura by Executive they make the process

My 2nd car from Acura by Executive they make the process so smooth and they got the nicest people. Paul, Manny and Brandon are all good guys and I'm happy to continue to visit them, do my servicing their and refer people. Love my MDX Type S

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Manny Lugo

Manny Lugo

Parts Manager
Recent Reviews

Aug 30, 2022

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Did a great job I think this service was one of the best

Did a great job I think this service was one of the best I’ve experienced

Aug 12, 2022

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The body shop and service department is the best in

The body shop and service department is the best in Connecticut bar none!!! Nick Lavacca does an extraordinary job!!

Aug 07, 2022

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Employee Rating

I received fast service.

I received fast service. Arrived and was told to drive my car into the service area. Car was ready in 45 minutes. Everyone I interacted with was friendly and professional.

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    Jonathan Escoto

    Jonathan Escoto

    Sales Consultant

    7 Reviews
    JoAnn Gradzik

    JoAnn Gradzik

    Sales Consultant

    7 Reviews
    John Torre

    John Torre

    Sales Consultant

    12 Reviews